Class of Licence: Producers Licence
Name of Licensee: Willyabrup Estate Pty Ltd
Address: 2 Heath Road WILYABRUP WA 6280
Under the Liquor Control Act 1988, it is an offence:
* To sell or supply liquor to a person under the age of 18 years on licensed or regulated premises; or
* For a person under the age of 18 years to purchase, or attempt to purchase, liquor on licensed or regulated premises.
DELIVERY, RETURNS & REFUNDS POLICY
Jilyara (ABN 88 353 525 136)
Jilyara wines are dispatched from their Margaret River Warehouse. If you have any problems with delivery please get in touch with us.
It is the responsibility of the customer to check wine upon delivery and confirm condition. We will replace or refund your order if the wrong wines have been sent or damaged in the delivery process. We need to be notified of this within 5 days of your purchase arriving.
We respect your privacy
Types of personal information we collect
We obtain Personal Information from you through our business activities and the operation of our Website, provided to us directly or indirectly through the supply of our products and services or any associated social media platforms from which you permit us to collect Personal Information. We ask you to provide Personal Information such as your name, age, gender, phone number, address and email address to enable us to provide you with our products and services, support services, mailings, sales and marketing actions, process your product or service order, provide updates and to meet our contractual obligations.
We collect your customer reference number, credit or debit card details, wine club number and any rewards and redemption details that are applicable to your membership of our wine club. We collect Personal Information from you:
(a) when you fill out forms on our Website for promotional purposes and opt-in with your full name and email address to confirm your subscription to emails and updates from Jilyara;
(b) when you provide feedback or when you provide information about your personal or business affairs, change your content or email preference, respond to surveys or promotions, provide financial or credit card information, or communicate with our customer support team;
(c) when marketing to you, your Personal Information is only ever used or disclosed for Jilyara's own purposes and with your consent. You may opt out of our direct marketing to you. Our direct marketing materials will tell you how to do this. We may de-identify your personal information. We may do this for use and disclosure or use of anonymous data to determine your preferences and shopping patterns.
Purpose of collecting, holding using and disclosing personal information
Jilyara uses Personal Information only for the purposes that you consent to. This includes to:
(a) process transactions involving our business and through our Website when you have purchased our products or services;
(b) administer our business activities;
(c) provide you with information about our products and services and matters affecting your membership of the Wine Club;
(d) providing you with information, promotional materials and incentives included as part of your Wine Club membership benefits;
(e) update and maintain your records;
(f) communicate with you by a variety of measures including, but not limited to, by telephone, email, SMS or mail;
(g) manage, research and develop our products and services including through data analytics to identify the ongoing needs of our customers; and
(h) investigate any complaints.
If you choose to withhold your Personal Information, it may not be possible for us to provide you with our products and services or for you to access certain parts of our Website and for us to respond to your query.
How we collect your Personal Information
Jilyara collects Personal Information from you in a variety of ways, including when you interact with us electronically or in person, when you access our Website and when we provide our products or services to you.
Disclosure of your Personal Information and Third Parties with access to it
We may from time to time collect information from you that will be stored or processed or transferred (between parties) including electronically in Australia or in countries outside of Australia by our selected data processors. We only employ data processors that are compliant with the GDPR requirements and that have sufficient security measures in place to protect and safeguard your data.
If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any Personal Information and non-Personal Information contained in those databases.
Security of your Personal Information
Jilyara is committed to ensuring that the Personal Information you provide to us is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
You should be aware of security risks in that transmissions to and from this Website may be intercepted and modified by third parties.
Enquiring about, accessing and correcting personal information
You may request details of Personal Information that we hold about you in accordance with the provisions of the Privacy Act 1988. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the contact details provided below.
We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act
When you visit our Website, we may collect certain information such as browser type, operating system, and the website that you visited immediately before coming to our Website. This information is used in an aggregated manner to analyse how people use our Website and for statistical purposes.
The use of this Website is at your own risk. We will take all reasonable steps to keep your Personal Information secure but to the maximum extent permitted by law, we exclude all liability (including in negligence) for the consequences of any unauthorised access to your Personal Information.
You and your organisation agree to indemnify and hold harmless Jilyara from and against any loss, damage, cost, expense, claim proceeding or liability of any kind that Jilyara may incur to any third party that arises directly or indirectly from your unauthorised use of this Website and your activities in connection with this Website. All information provided on the Website is for your information purposes only. We make no representations of any kind about the information provided on the Website to the extent permitted by law.
No warranty or guarantee of a cure is expressed or implied with any information on this Website. Jilyara does not make any representations regarding the use or the results obtained with the information. In no event shall Jilyara, its employees or associates be liable to any person or individual for any loss or damage whatsoever which may arise from the use of this Website or any of the information available at this Website. Jilyara does not take any responsibility for the information contained in this site and any information provided on the Website is to be used at your own discretion.